Frequently Asked Questions
Q: ARE YOU FULLY INSURED?
A: YES ALL OUR STAFF ARE FULLY INSURED AGAINST ANY BREAKAGES AND ACCIDENTAL DAMAGE.
Q: HOW MUCH DO YOU CHARGE?
A: ALL CLEANS CAN BE VERY DIFFERENT, SO ALL OUR CLEANING PLANS ARE INDIVIDUALLY TAILORED TO SUIT THE NEEDS OF THE CLIENT. FOR MORE INFO GO TO OUR CONTACT PAGE.
Q: DO I HAVE TO PROVIDE ANY EQUIPMENT OR PRODUCTS?
A: NO WE SUPPLY ALL CLEANING EQUIPMENT AND PRODUCTS, ALL WE ASK FOR IS AN AMPLE SUPPLY OF HOT WATER!
Q: HOW DO I PAY?
A: FOR REGULAR CLEANS YOU CAN PAY BY CASH OR CHEQUE MADE PAYABLE TO FAIRY DUST, THIS IS TO BE PAID TO THE CLEANERS UPON COMPLETION, FOR WHICH A RECEIPT WILL BE GIVEN.
IF YOU ARE BOOKING A SPRING CLEAN, CARPET CLEAN, AFTER BUILDERS CLEAN, OR A TENANCY CLEAN, THEN FULL PAYMENT IS REQUIRED PRIOR TO THE CLEAN, EITHER BY CHEQUE, BANK TRANSFER OR CASH.
Q: HOW MUCH NOTICE DO I HAVE TO GIVE TO CANCEL A CLEAN?
A: WE REQUEST AT LEAST 24 HOURS NOTICE, IF LESS THAN 12 HOURS WE WOULD REQUIRE HALF OF THE COST OF THE CLEAN.
Q: CAN I CHANGE THE DATE OF MY CLEAN?
A: WE AIM TO BE AS FLEXIBLE AS POSSIBLE BUT PLEASE TRY AND GIVE US AT LEAST 24 HOURS NOTICE.
Q: HOW OFTEN SHOULD I CLEAN MY CARPETS?
A:
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